Knowledge and search, answered in seconds.
Whatever your industry.
Your team spends hours a week searching for answers that already exist. RIVER builds the AI layer that reads every policy, procedure and document you hold, and answers in plain language - sourced, so the answer can be checked, not just trusted.
Sounds like you if someone on your team asks “does anyone know where that policy is?” in Slack most weeks, and the answer is usually a person, not a document.
- Every answer cited to the document it came from
- Role-based access, so a query only sees what its asker can
- NZ-hosted, on the documents you already hold
The knowledge exists. Finding it is the problem.
Every organisation carries years of policies, procedures and technical standards, spread across shared drives, email archives and one or two people’s heads. Keyword search misses context, a shared drive has no idea what it holds, and when the person who “just knows” leaves, the knowledge leaves with them. RIVER builds the layer that answers instead.
Your organisation today
With RIVER
A question gets typed into a shared drive and returns twelve documents to scroll through.
The same question answered in plain language, in seconds, with its source cited.
Policies, contracts and standards sit in a dozen formats nobody has fully indexed.
Every document ingested and made queryable, whatever the format it arrived in.
PDFs, scanned documents, spreadsheets and wikis all read the same way.
Your acronyms and internal terms mean nothing to a generic search box.
The platform learns your terminology, and asks a clarifying question when a query is ambiguous.
Nobody can say who searched for what, or whether the answer they got was right.
Every query and answer logged, with role-based access to what each person can see.
The one person who knows the exception to the policy is on leave, or has left.
The exception is in the document, and the platform finds it whether or not that person is at their desk.
The document stays the source of truth. The platform just finds it for you.
What AI actually does here. Grounded in the work, not the hype.
Documents ingested once, questions answered in seconds, every answer cited and logged - the platform does the searching and leaves the judgement call to your team.
Ask a question, get an answer
The two things a knowledge base has to get right first: reading everything you already hold, and answering in plain language when someone asks.
What's our policy on working from a council site outside business hours?
Permitted with a supervisor's sign-off, logged same-day. Sourced from the Field Access Policy, section 4.2.
Every answer names the document and section it came from.
Then the governance and the memory
On that foundation, the platform earns trust: it asks when a query is unclear, and every query and answer is logged for the review that follows.
What's the excess on a WOF claim?
Two policies mention a WOF excess - did you mean the Fleet Vehicle Policy or the Contractor Equipment Policy?
Clarifies before answering when more than one document could apply.
You don't start from scratch. We tailor what's proven to your documents.
RIVER is over 100 prebuilt modules, tailored to your document library and your access model in weeks - built to sit alongside the shared drive and intranet you already run, not replace them on day one.
Everything a procurement or security review asks for is in our Trust Centre
- Role-based access, so a query only ever surfaces what its asker is entitled to see.
- Every query and answer logged to a full audit trail, for the review that follows.
- NZ-hosted, and your documents are never used to train a model.
- Every answer cites the document and section it came from, so it can be checked.
RIVER has been a big part of our journey, always adaptive to our evolving needs. They've played a key role in our business.
Richard WildmanFounder, Knode · 2022Start with your documents. Prove it, then grow.
The knowledge base is live in weeks on the documents you already hold, then every other module you add learns from it.
The investment
One document library ingested and queryable, with role-based access.
Or run it on the Retainer from $5,000 a month. If something isn’t delivered in a month, that month is free.
Every knowledge engagement includes
- A discovery that agrees which documents come first
- Source citation on every answer, so it can always be checked
- Role-based access, scoped to who should see what
- NZ-hosted, with your documents never used to train a model
- The security documentation a procurement review asks for
- Your data, your IP, yours to keep
The questions people ask when they’re ready to move.
Easy to start. Fast to prove. Built to scale.
Tell us about your your organisation, and we’ll take it from there. Prefer to look first? Ask Moana, or take the free Readiness Check.
Ideas from the field.
Guides and research from a team that ships it.
Guide
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Australia Just Walked Away From Mandatory AI Guardrails. That Doesn't Mean What You Think.
Canberra shelved AI-specific legislation in favour of existing law, a safety institute, and adoption guidance. The compliance burden didn't disappear. It moved.
Teams like yours, in their own words.
A decade of work, across health, sport, finance and the public good.
RIVER learnt our business inside out, and found growth we hadn't seen ourselves. That is what changed our ability to scale.
Jay HarrisonFounder, Edison Health · 2022We crunch through complex data to generate insights, and RIVER made it simple to work through, while keeping everyone aligned on our core value proposition.
Alex OsbornCTO, trev · 2024Our business runs on what RIVER built. They have been central to our technology and our growth, and it keeps driving results.
Mark BramwellDirector, Commercial Realty · 2024RIVER listens, understands what we actually need, and gives us our time back. That is what a good partnership looks like.
Tony NaiduDevelopment Manager, Auckland Badminton Association · 2025RIVER helped us validate our market and launch our platform, and they haven't stopped since. They've been with us every step.
Mike CollinsFounder, iMatch Sport · 2025RIVER has been a trusted partner from the start, and they exceeded what we expected. We're already seeing the difference their work is making.
Ellen LekkaProgramme Specialist, UNESCO & SVSG · 2025The team at RIVER has been an incredible partner from day one. Their ongoing support helped make our success possible.
Scott TownshendFounder, trev · 2022RIVER approached every detail with care. Every decision was made with consideration and purpose.
Daemon CoyleGM, Mental Health Foundation · 2021Our new brand is bold and effective, and customers love it. The website has driven a real increase in leads.
Marcus SinGM, Cleanly · 2020We have always been ambitious about what our site should do, and RIVER take on the hardest parts of it. They make it happen, no matter how complex.
Chris HartFounder, Real Groovy · 2021RIVER are responsive and always ready to adapt. We have never had to chase them, and their support has been critical as our needs changed.
Supriya Kulkarni-PadhyeM&E Coordinator, Oceania Football Confederation · 2020We love our new brand. It reflects who we are as a team and resonates with our customers. Thank you for bringing our vision to life.
Tracy BergeGM, Greentree Advisers · 2021