AI that keeps your workflow moving, whatever your industry.
Your team is the workflow engine, and it doesn’t scale. RIVER builds the layer that triages what comes in, routes it to the right person, and watches the clock - so your people work the exceptions, not every case.
Sounds like you if your inbox is the routing system, your spreadsheet is the SLA tracker, and the complex cases wait behind the routine ones.
- Runs alongside the systems you already use - nothing ripped out
- Every escalation and exception surfaces to a person, with context
- Live in weeks, on the workflows you already run
Your team is the workflow engine. And it doesn't scale.
Manual triage. Manual routing. Manual status updates. Manual follow-ups. Your team spends the day moving work between systems, chasing updates and handling routine cases that follow the same pattern every time - while the complex cases, the ones that actually need judgement, wait in the queue. RIVER builds the layer that does the routine part.
Your operation today
With RIVER
Someone reads every referral or request and decides where it goes.
Every case categorised, prioritised and routed the moment it lands, on your rules.
Documents sit in a shared inbox until someone gets to them.
Invoices to finance, contracts to legal, complaints to the right lead - routed automatically.
Status lives in someone's head, or a spreadsheet nobody trusts.
Every case tracked from intake to resolution, visible to managers in real time.
The same view your team already works from - this fills it in, it doesn't replace it.
A case blows past its SLA before anyone notices.
Response and resolution times tracked against target, with an early warning before it breaches.
High-value or high-risk cases get treated the same as everything else, until someone catches it late.
Cases exceeding your thresholds - value, complexity, risk, time - escalate before they fall through.
The judgement calls stay yours. The platform takes the routine work.
What AI actually does here. Grounded in the work, not the hype.
Intake triaged, work routed, SLAs watched - the platform handles the pattern and leaves the judgement call to your team.
Take the intake and the routing
The two things eating your team's morning first: deciding what a case is, and getting it to the right desk. Both run on your rules, not a guess.
Flagged high priority on 'no hot water' - routed to the on-call queue.
Then the SLA and the escalation
On that foundation, the clock gets watched for you, and the cases that need a human get to one before they've had the chance to fall through.
You don't start from scratch. We tailor what's proven to your workflow.
RIVER is over 100 prebuilt modules, tailored to your queues and your rules in weeks - built to sit alongside the systems you already run, not replace them.
Everything a procurement or security review asks for is in our Trust Centre
- Escalation thresholds are yours - value, complexity, risk and time, set by your team, not ours.
- Every routing and escalation decision stays human-on-the-loop: reviewed, not silently actioned.
- A full audit trail on every case: what was routed, when, and against which rule.
- NZ-hosted, and your workflow data never trains a model.
RIVER has been a trusted partner throughout our journey. They helped us build a premium digital presence that truly reflects our brand.
Martin HeffernanCo-founder, Flow Imports · 2022Start with one workflow. Prove it, then grow.
One queue live in weeks - intake, or routing - then add the next when it's earning its place.
The investment
One workflow live - intake triage or document routing, on the queues you already use.
Or run it on the Retainer from $5,000 a month. If something isn’t delivered in a month, that month is free.
Every workflow engagement includes
- A discovery that agrees your first workflow to automate
- Human review built into every escalation path
- NZ-hosted, with a full audit trail on every routing decision
- Connection to the systems and queues you already run
- The security documentation a procurement review asks for
- Your data, your rules, yours to keep
The questions people ask when they’re ready to move.
Easy to start. Fast to prove. Built to scale.
Tell us about your your workflow, and we’ll take it from there. Prefer to look first? Ask Moana, or take the free Readiness Check.
Ideas from the field.
Guides and research from a team that ships it.
Guide
AI Incidents Rose 55% Last Year. Grounding Is the Engineering Answer.
Documented AI failures jumped to 362 in 2025 while deployment accelerated. Most production failures trace to the same root cause, and it has a known fix.
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One Year On: New Zealand's AI Strategy in Practice
A year after 'Investing with Confidence' launched, what has the national AI strategy actually delivered, and what should NZ businesses do with the settings we've got?
Take
Australia Just Walked Away From Mandatory AI Guardrails. That Doesn't Mean What You Think.
Canberra shelved AI-specific legislation in favour of existing law, a safety institute, and adoption guidance. The compliance burden didn't disappear. It moved.
Teams like yours, in their own words.
A decade of work, across health, sport, finance and the public good.
RIVER learnt our business inside out, and found growth we hadn't seen ourselves. That is what changed our ability to scale.
Jay HarrisonFounder, Edison Health · 2022We crunch through complex data to generate insights, and RIVER made it simple to work through, while keeping everyone aligned on our core value proposition.
Alex OsbornCTO, trev · 2024Our business runs on what RIVER built. They have been central to our technology and our growth, and it keeps driving results.
Mark BramwellDirector, Commercial Realty · 2024RIVER listens, understands what we actually need, and gives us our time back. That is what a good partnership looks like.
Tony NaiduDevelopment Manager, Auckland Badminton Association · 2025RIVER helped us validate our market and launch our platform, and they haven't stopped since. They've been with us every step.
Mike CollinsFounder, iMatch Sport · 2025RIVER has been a trusted partner from the start, and they exceeded what we expected. We're already seeing the difference their work is making.
Ellen LekkaProgramme Specialist, UNESCO & SVSG · 2025The team at RIVER has been an incredible partner from day one. Their ongoing support helped make our success possible.
Scott TownshendFounder, trev · 2022RIVER approached every detail with care. Every decision was made with consideration and purpose.
Daemon CoyleGM, Mental Health Foundation · 2021Our new brand is bold and effective, and customers love it. The website has driven a real increase in leads.
Marcus SinGM, Cleanly · 2020We have always been ambitious about what our site should do, and RIVER take on the hardest parts of it. They make it happen, no matter how complex.
Chris HartFounder, Real Groovy · 2021RIVER are responsive and always ready to adapt. We have never had to chase them, and their support has been critical as our needs changed.
Supriya Kulkarni-PadhyeM&E Coordinator, Oceania Football Confederation · 2020We love our new brand. It reflects who we are as a team and resonates with our customers. Thank you for bringing our vision to life.
Tracy BergeGM, Greentree Advisers · 2021